Depending of the type of the product and the location of order takes 1-2 weeks business days to be delivered to you and we ship within 2-3 business days.
Shipping time might vary depending on location, shipment method and other factors.
Please check the shipping time in the products description page
Shipping cost:
Depending of the product the shipping cost will be reduced or even is free, depending from the quantity of the products ordered.
We stand behind our products if you're not 100% satisfied with your order, we will be happy to offer you an exchange or a full refund of your purchase price, provided that returned items are in their original condition.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
This is possible up to 10 days after receipt of your order, subject to our terms and conditions. We provide a credit for shipping charges only for orders that shipped incorrectly or were damaged during delivery.
Shipping costs for all other returns are not refundable.
Special for Mugs and T-shirts
For the mugs and the T-shirts, returns and exchanges are not supported if you ordered a wrong size, color, or simply doesn’t like the product.
How to return
To complete your return, we require a receipt or proof of purchase. If you need to return it send us an email with the reason of the return at info.coolgarden@gmail.com before you send it in order to give more information how to proceed
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-4 business days.
Our support team is always happy to guide you at any step!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
